You can buy a Fatboy Bike on our online store, our retail store in Caringbah NSW or you can go in store to one of our stockists. See our website for a full list of e-bike stockists.

Yes, absolutely! Please visit us at Fatboy HQ in Caringbah NSW or visit one of our stockists to test ride a Fatboy e-bike!

If it is general wear and tear on your Fatboy e-bike, you can take it to any local Bike store for repairs. We also have a servicing and repair department at our Fatboy HQ in Caringbah NSW. If there is an issue with any parts on the bike please get in contact with us and if it is found to be a manufacturing issue, it will be covered under warranty during the warranty period. You can submit a warranty claim via our website.

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Simply complete our become a stockist enquiry form.Once we have received your request, we will review your request and determine whether your business is a good match with our brand.

All Fatboy Bikes models have a maximum continued rated power of 500 watts at 25km/h with a max load of 180kg. In the opinion of Fatboy Bikes this is inline with NSW EPAC legislation. The continued rated power can be further limited where required by restricting the bikes speed further. Throttles are strictly for private property use and should be isolated when riding in public. Each state has slightly different rules around e-bikes so before using this vehicle, check the applicable local laws relating to your intended use of the vehicle on roads, footpaths, shared paths, bicycle lanes and bicycle paths.

On February 2023, the government gave recognition to the NSW Minister for Metropolitan Roads for amending the Road Transport Act 2013’s provisions limiting the maximum power of e-bike motors permitted on public roads. The permissible level of continuous running power was increased from 250 watts to 500 watts by the Road Transport Legislation Amendment (Electric Skateboards and Bicycles) Regulation 2023

 NSW – https://www.transport.nsw.gov.au/operations/walking-and-bike-riding/e-bikes

QLD – https://www.qld.gov.au/transport/safety/rules/wheeled-devices/electric-bicycle-rules

VIC – https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles

SA – https://www.sa.gov.au/topics/driving-and-transport/cycling/riding-a-power-assisted-bicycle

WA – https://www.transport.wa.gov.au/activetransport/active-transport-faqs.asp

 NT – https://nt.gov.au/__data/assets/pdf_file/0006/374352/v56-motorised-foot-scooters-and-power-assisted-cycles.pdf

Fatboy Bikes fall under the UL2849 safety standards relating to mandatory testing of lithium-ion battery powered e-micromobility vehicles, associated lithium-ion batteries and battery chargers. NSW Fair Trading has prescribed a range of Australian and International standards that e-micromobility vehicles must comply with to be sold in NSW. Fatboy Bikes are currently gaining certification to meet UL2849 ensuring that all models of Fatboy Bikes are appropriate for sale in NSW by August 1st2025. A self assessment has been completed in line with NSW Fair Tradings phase 2 implementation of the new safety standards.

Maximum continuous rating (MCR) is defined as the maximum output that an electric powered motor is capable of producing continuously under normal operating conditions.

In Australia, throttles are strictly for private property use and should be isolated when riding in public. 

No – electric bikes do not need to be registered and can be used as a normal bicycle. They do have to be sold speed restricted to 25km/h and all riders must follow local road rules in the same manner as a regular bicycle rider. We ask our customers to register their serial number with us in the unfortunate case their bike is stolen, we can keep a record of the details and serial number if needed.

Fatboy e-bikes are restricted to 25km/h, however can be unlocked to 50km/h for use on private property only.

The range is approximately 50km-100km using pedal assist and the battery has a life span of 1000+ charges. This varies between models, please check specifications for each model.

All our bikes come 95% assembled with both wheels already installed. All you have to do is attach the handlebars and pedals, give it a once over and you're ready to hit the road. Assembly takes approx 15-20 minutes and is very quick and easy. 

Watch our assembly video

Yes all our Fatboy e-bikes come fitted with rear passenger footpegs included - no assembly required.

No height restrictions. Weight restriction is up to 180kgs.

Approximately 46kg.

Our bikes can carry up to 180kg maximum. The rear shock comes factory set to 160kg however this can be adjusted to suit the weight required. For more information please contact us.

Yes, however they cannot be completely submerged in water or hosed when cleaning.

Yes, they require one service per year or 1000km, whichever comes first.

Orders are dispatched during business hours. Shipping times are 2-5 business days for orders in NSW or 5-12 business days for orders outside NSW. During peak periods such as Black Friday / Christmas / New Year etc these shipping times can vary. For more information head to our shipping & returns page.

All our orders are shipped with the fastest courier service for your order size and weight. Unfortunately we don't offer express shipping on bikes as these are a bulky item.

Yes, pick up is available for all orders within NSW from our warehouse location at 44 Meta Street Caringbah. Please contact us prior to pick up if you wish to arrange assembly of your order in advance. For pick up from a stockists store, please contact them directly to place your order and check timeframes.

We offer free shipping anywhere in Australia for all orders over $100 or $10 flat rate shipping for orders under $100 – surcharges may apply to remote locations within Australia

Shipping times are 2-5 business days for orders in NSW or 5-12 business days for orders outside NSW. During peak periods such as Black Friday / Christmas / New Year etc these shipping times can vary. These shipping times are estimates only and are subject to change without notice.

We use a variety of shipping carriers depending on cost and delivery times. Please contact us if you would like specific information on our carriers.

Yes heavy items still qualify for free shipping however whilst we do offer free shipping to most locations within Australia, we reserve the right to adjust shipping charges accordingly or to cancel orders for low freight service areas, remote or regional locations or islands. This is subject to the discretion soley of Fatboy Bikes.

No we do not deliver to PO boxes as most of our products are bulky items and will need to be signed for.

Returns within 7 days in original unopened packaging at customers expense will qualify for a full refund. Please see our returns policy for full terms.

Please contact us at hello@fatboybikes.com.au to complete a returns form. You will need to use one of our trusted couriers for oversized returns so that we can ensure no damage and please include the returns form. For more information see our shipping and returns page.

Yes, if your order has not been dispatched then we can add additional items to your order. However, if your initial order has already been shipped we will send out two separate orders and your second order may be subject to delivery costs. Please get in contact with our customer service team if you would like to add additional items to your order. Additional items must be in stock.

Cancellation requests for in-stock bike orders must be submitted within 24 hours of the order confirmation at no penalty. Cancellation requests submitted after the first 24 hours will be subject to delivery costs.

Our warranty period is 2 years or 10,000kms on all parts and electrical components. Please see our product warranty page for more information.

Yes – please be sure to register your bike for warranty on our website to ensure any claims are tracked and covered. If purchasing a second hand bike, it is the purchasers responsibility to obtain the original proof of purchase which will be required in the case of a warranty claim.

No, as flat tyres are caused by wear and tear. We can assist you with replacement tyres and tubes.

Paypal, Apple Pay, Google Pay, Credit/Debit Card (Visa, Mastercard, American Express), Zip Pay / Zip Money, AfterPay and Pay Later with Paypal.

Yes we offer Paypal and Pay Later with Paypal.

Yes, we offer flexible payments plans via Zip Pay (for larger purchases up to $5000) and AfterPay (for smaller purchases up to $2000). We also offer Pay Later which is processed via Paypal.