Terms & Conditions

2 Year All Inclusive Warranty

FREE Shipping over $100

7 Day Money Back Guarantee

FREE SHIPPING OVER $100

2 Year All Inclusive Warranty

7 Day Money Back Guarantee

terms & conditions

YOUR ACCEPTANCE OF THIS AGREEMENT

Each time you PURCHASE from FATBOY BIKES PTY LTD you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorised to agree to and accept this Agreement on behalf of the person you purport to represent, you may not purchase FATBOY BIKES products. These Terms apply to all sales of bicycles, clothing, and any and all other goods and product(s) offered by FATBOY PTY LTD.

LIABILITY

IN NO EVENT WILL FATBOY BIKES PTY LTD BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
FATBOY PTY LTD will not be liable for any accident, misuse, abuse, loss, injury for or by the rider neither a third-party, even if the cause is an ebike power, speed, bad or illegal parameter setting, components defect or malfunction. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons.
Customers take all responsibilities and liabilities on all products and components including but not limited to ebikes, batteries, ebike components, brakes, bike mechanical parts and adjustments, electrical wiring, unforeseen occurrences, safety issues, maintenance and services, etc.
Customers are fully responsible for understanding the safety concerns and regulations of keeping, charging, using and transportation of Li-Ion battery packs.
FATBOY BIKES PTY LTD assumes no responsibility beyond quality control of products and components in-house or in manufacturing facilities, supplier selection of the products including Li-Ion battery packs, street or non-street products. All customers should fully understand their product maintenance and safe keeping including the use of the product and components. Literature provided on our website and manuals are there for this purpose, yet hazard scenarios might not be limited to those foreseen.
The sole remedy under any implied warranty, is limited to the replacement or repair of defective parts with those of equal or greater value at the sole discretion of FATBOY BIKES PTY LTD. Except to the extend specifically prohibited by law, in no event shall FATBOY PTY LTD be liable for any property damage, personal injury or death, fire related incidents, loss of use, loss of opportunity, loss of contract, loss of goodwill, interruption of business, loss of profits, cause and effect loss or any other consequential, direct, indirect, incidental, special or punitive damages whether based on contract, warranty, negligence, product liability, or any other theory.
Ebike rider must obey all traffic regulations, geographical or age restrictions implied by State and Federal Governments.

STREET LEGALITY

Where an electric bike is defined as Street legal, it means the electric bike is considered street legal Under Australian Electric Bike Regulations to the best of our knowledge. Those products are viewed as bicycles, not motorized vehicles, without need of insurance license plate or drivers’ license. It is important for you to check your latest state, federal, and local laws to ensure that you are riding legally and safely.
Please note Street Legal does not mean you can ride your electric bike on any bicycle pathways; parks and trails may have their restrictions against use of electric assist bikes.
FATBOY BIKES PTY LTD assumes no responsibility of fines, damages, loss or other consequences resulting from riding the bike on public roads where according to local rules and regulations the bike is not considered street legal or for whatever reason should not be ridden on such roads.

WARRANTY

Should any original component prove defective in terms of workmanship within its warranty period, we will repair or replace it. Warranty period for Fatboy Bikes is as follows:
- Frame: 2 years / 10,000kms
- Electrical Components: 2 years / 10,000kms
This warranty does not cover normal wear and tear, damages caused by improper assembly or faults resulting from an accident or improper or insufficient maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to an accident, misuse, abuse, or negligence. Modification of the frame or components shall void this warranty. The warranty only covers part replacement and does not cover labour and transportation charges.
Warranty will be void if the bicycle is used for other than normal activities, including but not limited to failing to follow the owner’s manual or using the bike for commercial activities.
Tyre puncture is not covered under warranty.
The Warrantor may seek from you reimbursement of any costs and expenses incurred by it if the product is found not to be defective due to faulty materials or workmanship.
The company shall in no event be responsible for consequential, special and cause and effect damages.
This warranty is just limited to repairing or replacing the defective part(s) free of charge. This warranty does not include labour and transportation charges. Delivery of the defective product or parts for repair or replacement to and from our service centre and third-party service charges (e.g. charges for installing the replacement part in a third-party bike store) is on the customer’s account.
A bicycle is a vehicle in real working conditions. It is always exposed to unwanted impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which may cause damage, which will not be considered a manufacturing fault and thus is not covered under warranty.
Your electric bike and all its components are water resistant against normal damp or wet conditions. Please note your bike is water resistant and not waterproof. The bike can be ridden under mild or moderate rain but should not be submerged in water or be ridden under rain showers (heavy rains). The bike should not be washed by a water hose and can only be cleaned by a damp cloth. Failure of parts due to liquid penetration is not covered under warranty.
As part of the assembly process, some parts adjustment including but not limited to brakes and derailleur adjustment might be required due to potential part movements during shipment. Instructions on how to make such adjustments will be on our website. Failure to properly assemble the bike or adjust the parts is not covered under warranty. In such cases, if you decide to ask a third-party technician (e.g. a bike shop) to make the assembly or do the parts adjustment for you, fees incurred will not be covered under our warranty.
In rare cases, due to part movements during shipment, scratches may appear on the bike paint job. In such cases, we will send you a small sample of your bike’s colour so that you can touch up and hide the scratch. Please note part or bike replacement requests only due to scratches on a part or frame cannot be accepted.
In case a warranty extension is offered for any of our products, you can pay the fees and get covered for the extension through the same terms and conditions. You may apply for the extension up to 1 day before the regular warranty period expires.
Our warranty terms & conditions apply to all customers purchasing our products direct or through dealers, 3rd party or second hand.
The benefits given to you in this Product Warranty are in addition to your other rights and remedies under a law in relation to the products to which this Product Warranty relates. The Warrantor’s products come with guarantees that cannot be excluded under the Australian Consumer Law.

WARRANTY CLAIMS

PROOF OF PURCHASE IS REQUIRED
In a rare case that a fault happens, please be assured that we will, as far as reasonably possible, take action to endeavour to solve the problem promptly. Please note during such a scenario, we require the customer’s co-operation to be able to effectively detect the fault’s root cause and solve the issue.
Claims under this warranty must be made directly to the seller via email or website ticketing system.
If requested by the seller, the buyer should provide photos and/or videos of the fault. Moreover, the buyer should perform troubleshooting steps, which might be in some cases a little technical, as requested by the seller.
The seller’s technical team is the party who assesses the claim and determines whether a fault is covered under warranty or not. The decision by our technical team should be abide by both parties. Where the cause of a fault cannot be reasonably determined, we will bear the cost of replacement/repair in the favour of the customer.
We might send you replacement parts such as battery, motor, LCD, controller, etc. to swap and test and return the defective one.
Customers require to understand some level of technical knowledge or have tools required to recover their system remotely and safely with our assistance.
In case of a returns, exchange or repair of parts or products, we do not assume any responsibility for cost or restrictions of delivery or shipping back to our facilities.

SHIPPING POLICY

We guarantee delivery of the order to you. If the item gets lost, we will send you replacement free of charge; however, we are not responsible for delays in dispatch or delayed or un-scheduled deliveries.
All our bike deliveries require signature on delivery. The customer might be asked to pay “redelivery fee” if no one is available at the destination address at the time of order delivery.
If you received broken or damaged packages, please ensure to take pictures and ask the courier agent to write and sign the damages scope and description. In case of damage or loss of the product during shipment, the customer may be required to cooperate with the seller in completing a claim application based on the courier required paperwork.

RETURN POLICY

This section only applies to orders made on the website. For orders made in store, please refer to the store’s specific return policy.
In the event of a return the cost of return will be on the purchaser.
You will be responsible for proper repacking of the product in it’s original packaging. If the original packing is not accessible, no refund will be granted.
If the product is damaged during return due to improper packing, the cost of repair will be on the customer’s side.
All returns must have written consent via email from Fatboy Bike Pty Ltd before they are to be shipped back to head office and processed.

AFTER SALES SERVICES

For providing after services that are not covered under our warranty, we still may request the customer to provide us with their proof of purchase. We may not be able to provide a service, if we cannot confirm the requestor is a genuine buyer of our products. If you are buying a second hand bike, please ask the original buyer for their original proof of purchase documentation.

USER SUBMITTED CONTENT

By sharing a thought, customer review, picture, video, testimonial, technical issue or service ticket, you grant us, and anyone authorised by us, a claim and royalty-free permission to use or share those content where and the way we find it useful.

ERRORS ON WEBSITE OR SHARED MATERIALS

Fatboy Bikes Pty Ltd are not liable of direct or indirect consequences for typographical or illustrative errors in our website, communications or materials shared. Errors will be corrected where and when discovered.

DELIVERY AND SUPPLY

Any times quoted for delivery and/or supply of the Products and/or Services are estimates only and Fatboy Pty Ltd will not be liable for failure or delay to delivery/supply by any estimated date.
The Supplier will use its best reasonable endeavours to meet any estimated dates for delivery of the products and/or services.

CANCELLATION

If, through circumstances beyond the control of the Supplier, the Supplier is unable to effect delivery of or provide the Products and/or Services, then the Supplier may cancel the Customer’s order (even if it has already been accepted) by notice in writing to the Customer.

FORCE MAJEURE EVENT

Every effort will be made to carry out supply and delivery of Products and/or Services, but the lack of performance of it is subject to variation or cancellation owing to by a Force Majeure Event beyond the Supplier’s control or owing to the Supplier’s inability to procure materials or article except at increased prices due to any of the foregoing causes.
If the Supplier or the Customer are prevented from or delayed in performing an obligation under these Terms (other than an obligation to pay money) by a Force Majeure Event, then the obligation is suspended during, but for no longer than, the period of the Force Majeure Event and such further period as reasonable in the circumstances.
The party that is prevented from or delayed in performing the obligation must promptly notify the other party of its inability to perform the obligation due to the Force Majeure Event.

DEFINITIONS

“Customer” means the person, jointly and severally if there is more than one, acquiring Products and/or Services from the Supplier;
“Force Majeure Event” includes, but is not limited to, any of the following which are unforeseen, beyond the reasonable control of a party and prevents or delays that party from performing any of its obligations under these Terms and Conditions. Includes, but is not limited to:
- any act of God including but not limited to earthquake, fire, flood, storm, explosion, natural disaster etc.
- war, riot, insurrection, vandalism or sabotage, embargo, epidemic, acts of Government
- strikes, labour disputes and other forms of industrial disturbance;
- power shortage, breakdown of plant/machinery of equipment;
- pandemic