Product Warranty

SUBMIT A WARRANTY CLAIM

PRODUCT WARRANTY

Should any original component prove defective in terms of workmanship within its warranty period, we will repair or replace it. Warranty period for all Fatboy Bikes is as follows:
- Frame: 2 years / 10,000kms
- Electrical Components: 2 years / 10,000kms
This warranty does not cover normal wear and tear, damages caused by improper assembly or faults resulting from an accident or improper or insufficient maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to an accident, misuse, abuse, or negligence. Modification of the frame or components shall void this warranty. The warranty only covers part replacement and does not cover labour and transportation charges.
Warranty will be void if the bicycle is used for other than normal activities, including but not limited to failing to follow the owner’s manual or using the bike for commercial activities.
Tyre puncture is not covered under warranty.
The Warrantor may seek from you reimbursement of any costs and expenses incurred by it if the product is found not to be defective due to faulty materials or workmanship.
The company shall in no event be responsible for consequential, special and cause and effect damages.
This warranty is just limited to repairing or replacing the defective part(s) free of charge. This warranty does not include labour and transportation charges. Delivery of the defective product or parts for repair or replacement to and from our service centre and third-party service charges (e.g. charges for installing the replacement part in a third-party bike store) is on the customer’s account.
A bicycle is a vehicle in real working conditions. It is always exposed to unwanted impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which may cause damage, which will not be considered a manufacturing fault and thus is not covered under warranty.
Your electric bike and all its components are water resistant against normal damp or wet conditions. Please note your bike is water resistant and not waterproof. The bike can be ridden under mild or moderate rain but should not be submerged in water or be ridden under rain showers (heavy rains). The bike should not be washed by a water hose and can only be cleaned by a damp cloth. Failure of parts due to liquid penetration is not covered under warranty.
As part of the assembly process, some parts adjustment including but not limited to brakes and derailleur adjustment might be required due to potential part movements during shipment. Instructions on how to make such adjustments will be on our website. Failure to properly assemble the bike or adjust the parts is not covered under warranty. In such cases, if you decide to ask a third-party technician (e.g. a bike shop) to make the assembly or do the parts adjustment for you, fees incurred will not be covered under our warranty.
In rare cases, due to part movements during shipment, scratches may appear on the bike paint job. In such cases, we will send you a small sample of your bike’s colour so that you can touch up and hide the scratch. Please note part or bike replacement requests only due to scratches on a part or frame cannot be accepted.
In case a warranty extension is offered for any of our products, you can pay the fees and get covered for the extension through the same terms and conditions. You may apply for the extension up to 1 day before the regular warranty period expires.
Our warranty terms & conditions apply to all customers purchasing our products direct or through dealers, 3rd party or second hand.
The benefits given to you in this Product Warranty are in addition to your other rights and remedies under a law in relation to the products to which this Product Warranty relates. The Warrantor’s products come with guarantees that cannot be excluded under the Australian Consumer Law.

WARRANTY CLAIMS

PROOF OF PURCHASE IS REQUIRED
In a rare case that a fault happens, please be assured that we will, as far as reasonably possible, take action to endeavour to solve the problem promptly. Please note during such a scenario, we require the customer’s co-operation to be able to effectively detect the fault’s root cause and solve the issue.
Claims under this warranty must be made directly to the seller via email or website ticketing system.
If requested by the seller, the buyer should provide photos and/or videos of the fault. Moreover, the buyer should perform troubleshooting steps, which might be in some cases a little technical, as requested by the seller.
The seller’s technical team is the party who assesses the claim and determines whether a fault is covered under warranty or not. The decision by our technical team should be abide by both parties. Where the cause of a fault cannot be reasonably determined, we will bear the cost of replacement/repair in the favour of the customer.
We might send you replacement parts such as battery, motor, LCD, controller, etc. to swap and test and return the defective one.
Customers require to understand some level of technical knowledge or have tools required to recover their system remotely and safely with our assistance.
In case of a returns, exchange or repair of parts or products, we do not assume any responsibility for cost or restrictions of delivery or shipping back to our facilities.